Non-Profit Group Information
As a new era in New England Patriots
history nears, the staff at CMGI Field seeks to make it the best
facility in the NFL. To accomplish their goals for CMGI, they
need our support, hard work and understanding. The basic
concept of customer service will always be the driving
force. Our organization will provide a service to Patriot fans
and hopefully make their visit to the stadium a pleasant and
memorable one. One in which they look forward to their next
We, the QHS Cheerleading Program, have been
selected to run a concession location at the new CMGI Field for
the 2002-2003 New England Patriots season. We have been
committed to all Pats home games (pre-season through
post-season) and select other events throughout the year (which
will be determined at a later date). If this fundraising
opportunity works well for this trial year, we will continue
this operation in years to come. And this may end up being the
only fundraising effort that we will have to endure all year!
In order for us to be successful in this
endeavor, we need the cooperation and commitment by all parents
and team members. Without this, we won’t be successful and we
won’t be given the opportunity to do this fundraiser again. The
kids and my coaching staff can’t (and won’t) do this alone…we
need the help and commitment of parents, friends and family
As you understand, CMGI Field and the New
England Patriots are for-profit businesses. Their main goal is
to earn a profit. The QHS Cheerleaders are a non-profit
organization and our main goal is to raise money to fund our
program. This partnership will allow our organization and CMGI
to prosper. However, we must remember that CMGI and the
Patriots are businesses and this partnership they are allowing
us to have must also be run like a business. Think
of this opportunity as a part-time job, although your paycheck
will be benefiting your team. So please always remember that
while this is a great fundraising opportunity for us, we must
conduct ourselves with a high level of professionalism,
courtesy, and customer service.
This guide is to help everyone involved in
this endeavor to understand the rules and regulations set forth
by the staff of CMGI Field, the New England Patriots, and the
People – All groups who register to work at
CMGI must commit to the number of people they will
have available for each event. Our (2) portable locations
require (8) people total; (2) of which must be TIPS/Serv Safe
certified. Individuals must be at least 16 years of age to
serve food and must be at least 18 years of age to serve
alcoholic beverages. No cheerleader 18 years of
age or older will be allowed to serve
alcoholic beverages. NO EXCEPTIONS
will be made! I.D.s will be checked at every event check-in.
All parties involved will be assigned to a “Team”.
Each team will
consist of: (2) TIPS/Serv Safe certified Adults;
(4) Team Members
If you are unable
to attend your scheduled event, you MUST find a
replacement. We cannot be understaffed so it is
the responsibility of the individual to find a replacement.
Training – Each group will have to undergo
orientation and training. For the initial training, each
organization must have in attendance all of the volunteers they
have committed for the first event. Training will include stand
operation, food production, point of sale operation (cash
register), and basic event procedures. Training sessions will
begin in July. As new members work events and are instructed by
the group trainer, they will be considered “trained” employees.
TIPS/Serv Safe – Above and beyond normal
food service training, members of the group who will operate
registers must be TIPS trained and certified. There are
NO EXCEPTIONS. All alcoholic beverage
servers/cashiers must be over 18 years old. We will also
require for every group that at least Stand Managers and
Assistants be Serv Safe certified for food handling, although as
many members as possible are urged to attend. Quality Beverage
in Taunton, MA will provide this training at no cost to our
program. Training dates and times will be announced as soon as
they become available (some time in June).
Group Leaders – Each group will be required
to have a designated Group Leader/Stand Manager, an Assistant
Stand Manager and a Stand Trainer at every event. Stand
Managers, Assistant Managers and Trainers will have separate and
distinguishable duties for which they will be responsible.
These are described in more detail later. It is advised for
groups to have more than one trained Manager, Assistant and
Trainer, which will allow for these people to rotate events.
The Stand Manager or the Assistant will also be the main contact
for the group for staffing purposes.
Commitment – Organizations who sign-up for
football operations must commit to providing their
guaranteed number of volunteers for every football game and at
least some of the soccer games and concerts. For this
policy, there can also be no exceptions. Groups who are unable
to commit to every football game will be used for portable
locations, alternative fill-ins, and backup for soccer, concerts
and other special events. In other words, we risk losing our
location if we cannot attend the games/events that we have
Gate List – Groups will be required to
provide a gate list (names of all volunteers) that will be
working the next event. This list must be submitted five (5)
business days prior to the event. This list will be used for
access to the event, uniforms as well as other functions of
B. General Stadium Policies, Procedures and Information
Check-in – Check in time will be
strictly enforced. It is critical that everyone
understands the importance of this!
All volunteers must report to check-in a minimum of
three hours prior to gates opening.
Management may lessen this time as the season goes on and each
stand is fully operational and comfortable with the process.
Employee Meals – Management will provide a list of
menu selections that will be available for employee
consumption. No food or beverage can be consumed while working
on the front line or while preparing food. Specialty foods are
not available for employee consumption.
**Consumption of alcoholic beverages on stadium property
is expressly forbidden.
Non-Profit Employee Policy – Remember that while
you are all volunteers, you are here to work the event.
We have a business to run and responsibility to provide quality
customer service to all of our fans. All group members will be
considered employees with regard to policies and procedures in
place for all stadium personnel during an event.
Bags – No bags, backpacks, or pocketbooks will
be allowed into the stadium. Employees will be allowed to
bring in small clutch size purses if they are clear (see
through) for medication and/or emergency needs only. It is
recommended to only bring your identification and a small amount
of money (if necessary) in your pocket.
Uniforms – Uniforms will be issued for all
employees and must be returned at the end of the event. If the
complete number of uniforms issued at any event is not returned,
we will be charged. Employees must report to work in full
uniform, ready to work. Ready to work in complete uniform
Polo Shirt (provided by CMGI) and tucked in
Pants (individual’s responsibility): khaki
or dark tan. NO JEANS! Khaki shorts may be worn for
summer events, not during football
Visors (provided by CMGI) Visors will be
laundered after each event, however, you may purchase your own
Apron (provided by CMGI)
Jacket (provided by CMGI-when appropriate)
Hair combed and tied back
Fingernails clean and trimmed
Jewelry; It is recommended that you remove all
jewelry prior to report to work. If jewelry is worn, the
following policies must be followed: Earrings are limited to
one pair of stud type earrings (nothing large and/or dangling);
no dangling bracelets or necklaces. No visible body piercings
i.e. nose, eyebrows, tongue, etc.
Uniform clean and pressed
Clean shoes and socks must be worn; no open
toe shoes. Sneakers or boots are recommended.
Portable Location – Our (2) portable locations
will sell Grilled items (i.e. hamburgers, hot dogs, etc.),
Non-Alcoholic Beverages, and Draft & Bottled Beer. Publicity
for our location (signage, tip jar, any pre-printed materials
featuring our name or logo) will be provided by CMGI.
Parking - Parking passes will be limited to (6)
per organization and will be issued a few games at a time.
Please have a set number of people that will be attending so
that the count can be as accurate as possible. Car-pooling is
essential. The parking location of non-profit workers is yet to
be designated in the new stadium layout. Our group will be
informed of where parking will be when we go in for training.
Absolutely Off Limit Things (Last but
certainly not least) – Group members are not allowed to sit
in the seating bowl, stand in portals, or watch the game from
any viewing areas around the field. These areas are for
ticket holders only. Soliciting autographs and/or
pictures with players,
coaches or staff members is expressly forbidden. No
gum chewing, consuming alcohol or smoking while working. We
will lose our privilege to run the stand if these policies are
no adhered to by EVERYONE!
Payment – Groups will earn commission on all sales with
exception of beer for which a salary will be determined by
management. At the beginning of each event the group stand
manager will inventory all products in the stand. This
inventory will be matched with the stand sheet; the area
supervisor must verify any discrepancies. Cash deposits will be
matched with inventory results, all shortages will be deducted
from commissions and all overages are the property of
management. Groups will not reconcile inventory results with
cash at their stand. This will only be allowed at the main cash
room by management.
Portable locations: - 11% All Food and
Non-Alcoholic Beverage Sales
- ˝ % for each
of the following criteria:
volunteers arrive on time as scheduled by CMGI
2. All volunteers in uniform and
stand completely ready by gate opening
Provide quality customer service, high quality food and
presentation, and a clean stand at close of event.
Maximum of 12.5% on all food & non-alcoholic beverage sales
Alcoholic beverages will be paid on a flat rate of $60.00 per
POS person per location. For our organization, we will be paid
$120.00 per event for beer sales.
checks will be sent to each group on a monthly basis.
**Note: Commission rates are subject to change.
Since this is a new venue, commission rates are subject to
change as event histories are developed. Commissions will be
evaluated on an ongoing basis. Any contemplated changes will be
discussed with each organization well in advance of any
three positions within every group that need to be filled. They
are Stand Manager, Assistant Stand Manager and Trainer.
The duties of these positions are described below. Every group
must have these three positions filled at every event.
Therefore if your group has a large number of people to draw
from you may want to have two or three people trained for each
one of these positions.
Stand Manager Responsibilities:
The group stand manager is responsible for all
inventory counts. The stand manager will perform a beginning
inventory, log all spoilage on stand sheet (all spoilage will be
placed in a container for verification by a supervisor), record
all employee meals, accept all deliveries, perform any
transfers, and do closing inventory.
The stand manager is responsible for managing food
production, quality, quantity, and presentation.
The stand manager will perform final inventory,
direct all staff in cleaning of stand, and secure all products
in proper storage locations.
The stand manager will then turn in a stand sheet
with the closing inventory to the area supervisor for approval.
The area supervisor will verify cleanliness of the stand, spot
check inventory, verify all spoilage and initial stand sheet.
The area supervisors (CMGI representatives) will
extend all stand sheets. The receipt for cash turned in is then
matched to the inventory results. Shortages in excess of .5%
will require a recount of stand inventory by the area supervisor
and stand manager. If no discrepancies are found in the
recount, the stand shortage will be deducted from group
All overages are property of CMGI Field.
Assistant Stand Manager Responsibilities:
The assistant stand manager is responsible for all
At a scheduled time, the assistant manager will
report to the cash room to collect the starting bank for the
The assistant manager will verify the beginning
bank, distribute starting banks to cashiers, perform scheduled
cash pulls during the event, give change, and collect all cash
at close of event.
The assistant manager will transport all cash to
the main cash room (with a police escort) to perform a final
The cash will then be turned over to a banker for
verification. The assistant manager will collect a receipt from
the banker for all cash turned in. This receipt will be a
confirmation of return of all cash from sales and starting bank.
The trainer will attend every game when there are
new workers attending, which based on the size of your group,
should be on a regular basis.
The trainer’s main function is to instruct new
employees to the operations, procedures and functions of the
stand or cart. They do count towards the minimum head count for
the group and should pitch in and help out during high volume
times. However, the most important thing for them to do is make
sure that the new employees leave with a thorough understanding
of hwo the stand is run and how things like inventory, food
preparation, tangent system, and cleaning are handled.
above duties may vary depending on what type of location your
group works. Your group leaders will get a detailed explanation
of the specific duties at training.
2002-2003 New England Patriots Schedule
Saturday, August 17 Philadelphia
(Pre-Season) 8:00 PM
Friday, August 23 Carolina
Monday, September 9
Sunday, September 22 Kansas
City 1:00 PM
Sunday, October 13 Green
Sunday, October 27
Sunday, November 24
Sunday, December 8
Sunday, December 22
New York Jets
Sunday, December 29
**Keep in mind that gates open at least 2 hours prior to game
time and check-in time for volunteers is 3 hours prior to gates
CMGI Volunteer Sign-Up Information
am interested in the following responsibilities:
Becoming TIPS/Serv Safe Certified (18 years of age
**Training will be in June
Becoming a Stand Manager
Becoming a Stand Assistant Manager
Becoming a Trainer
Handling all pick-up and return of uniforms on
am not able to work the following football dates:
something arises and you are not able to work your scheduled game
or know you cannot work a specific event date, please notify Coach
Lauren as soon as possible so she can